1. Overview

Our goal is to resolve returns quickly and fairly. To qualify for a refund or exchange, items must meet the eligibility and condition standards below and follow the return process in Section 4.

2. Return Eligibility

• Proof of purchase (order number or receipt) is required.
• Items must be returned in the same condition received unless defective on arrival.
• Return request must be initiated within the applicable return window in Section 5.

3. Item Condition & Packaging

• Products must include all original packaging, labels, and accessories.
• Items should be securely repacked to prevent transit damage.
• Evidence of misuse, excessive wear, or alteration may void eligibility.

4. How to Start a Return

1. Prepare your details: order number, the item(s) you’re returning, and reason.
2. Request authorization: submit a return request via our support channel (email or form) and wait for an RMA (Return Merchandise Authorization) with instructions.
3. Ship back safely: use trackable service and keep the receipt until your refund is processed.

Unauthorized returns may be refused or significantly delayed.

5. Return Windows & Deadlines

• Standard returns: initiate within 14 days of delivery and ship within 7 days of approval.
• Defective/DOA items: notify us within 7 days of delivery for priority handling.
• Wrong or missing items: notify us within 72 hours of delivery.

6. Non-Returnable Items

For safety, compliance, or hygiene reasons, some categories are not eligible for return once opened/used. Final-sale or customized items are also typically non-returnable. Where applicable, this will be clearly disclosed at purchase.

7. Exchanges & Replacements

If the correct item or size is available, we can process an exchange after receiving and verifying the original item. If not available, we issue a refund according to Section 8.

8. Refund Method & Timing

• Original payment method: refunds are sent to the same method used at checkout.
• Processing time: within 3–10 business days after inspection approval. Bank posting times vary.
• Partial refunds: may apply if items are returned used, incomplete, or missing packaging.

9. Fees, Shipping Costs & Deductions

• Original shipping costs are typically non-refundable unless the return is due to our error or a verified defect.
• Return shipping is the customer’s responsibility unless otherwise stated in your RMA.
• We may deduct restocking fees only where permitted and disclosed; we avoid fees where items return in new, resaleable condition.

10. Damaged or Defective Items

Report damage/defect promptly with photos of the packaging and item. Keep all materials until your case is resolved. We’ll prioritize replacements or refunds after verification.

11. Wrong, Missing, or Incomplete Items

If you received the wrong item or something is missing, contact us within the timeframe in Section 5. After validation, we’ll ship replacements or issue refunds as appropriate.

12. International Returns (Customs)

• Mark the parcel as “Returned Goods” to avoid customs re-assessment.
• Include the RMA and any requested documentation to prevent delays.
• Duties and taxes paid to local authorities are handled by those authorities; refunds of such charges are outside our control.

13. Customer Responsibilities

• Use adequate packaging and a trackable courier.
• Include your RMA and order details inside the parcel.
• Ensure prompt shipment within the stated window.

14. Inspection & Verification

All returns are inspected upon arrival. We verify the item matches the RMA, is complete, and in the declared condition. Final approval is based on this inspection.

15. Fair Use & Abuse Prevention

We protect fair customers and reserve the right to refuse or limit returns where we detect abuse, excessive return patterns, or misuse of the policy.

16. Changes to this Policy

We may update this policy when needed. Updates apply going forward and are reflected by the “last updated” date above.

17. Contact for Returns

For return authorization and instructions, reach out via your standard support channel with your order number and item details.

18. Frequently Asked Questions